Refund & Cancellation Policy
Thank you for choosing Zapurse. This Refund & Cancellation Policy outlines the terms and conditions governing cancellations and refunds on our platform.
1. No Cancellation Once the Transaction Is Processed
All transactions made through Zapurse — including prepaid mobile recharge, DTH recharge, and bill payments — are instant and final.
Once a transaction request is submitted and successfully processed, it cannot be cancelled, as the service is delivered immediately to the respective operator or service provider.
2. Refund Policy
Refunds are allowed only in the specific cases mentioned below:
Failed Transactions
A transaction is considered failed if:
- The amount is deducted from your bank account, wallet, or card
- The recharge or bill payment is not successful
- The amount is not passed to the operator or service provider
In such cases:
- The deducted amount will be refunded automatically
- Refund timelines range between 3–7 working days
Pending Transactions
If a transaction remains pending due to operator-side delay:
- Final status may take up to 24 hours
- Refunds are issued only if the operator confirms failure
3. Exceptions (No Refund)
Refunds will not be issued in the following situations:
Zapurse is not responsible for errors caused by incorrect user input.
4. Processing Time for Refunds
Refund timelines may vary based on bank policies.
5. Disputes & Support
For failed or pending transactions, contact support with:
- Transaction ID
- Registered mobile number
- Date and time of transaction
Email: support@zapurse.com
Website: www.zapurse.in
6. Operator-Level Policies
Refunds depend on final operator status. If marked successful by the operator, no refund can be issued even in case of non-receipt.
7. Modification of Policy
Zapurse reserves the right to modify this policy at any time. Changes will be published on the Zapurse app or website.