Refund & Cancellation Policy
Thank you for choosing Zapurse. This Refund & Cancellation Policy outlines the terms and conditions governing cancellations and refunds on our platform.
Thank you for choosing Zapurse. This Refund & Cancellation Policy outlines the terms and conditions governing cancellations and refunds on our platform. All transactions made through Zapurse — including prepaid mobile recharge, DTH recharge, and bill payments — are instant and final.
No Cancellation Once the Transaction Is Processed
All transactions made through Zapurse — including prepaid mobile recharge, DTH recharge, and bill payments — are instant and final. Once a recharge or payment request is submitted and successfully processed, it cannot be cancelled, as the service is delivered immediately to the respective operator or service provider.
Refund Policy
Refunds are allowed only in the specific cases mentioned below:
If a transaction is considered failed if:
- The amount is deducted from your bank account, but the service is not rendered
- The network or operator did not process the recharge
- The recharge is not returned to the operator's system provider
The refund amount will be refunded automatically
Refunds processed within 7 working days
If a transaction remains pending due to operator or node delays:
Awaited up to 72 hours
Only if the operator confirms failure
Exceptions (No Refund)
Refunds will not be issued in the following situations:
Incorrect details entered by the user
Wrong operator or plan selected by user
Transaction method successful but user dissatisfied after success
Duplicate recharge requests done by the user
Payment to incorrect or unintended recipient
Incorrect or incomplete information provided
Processing Time
for Refunds
Refund timelines depend on payment method:
Disputes &
Support
For disputes regarding failed refunds, contact our support with:
- Transaction ID
- Mobile number used
- Date and amount
- Screenshot of issue (if any)
Operator-Level Policies
Refund decisions for transactions initiated through operators (Zapurse Plus agents) are ultimately controlled by the operator. If needed, these can be escalated to Zapurse, and refunds can be issued if approved by the operator.
Agents are responsible for accurate transaction entries
Disputes can be escalated to Zapurse within 48 hours
Refunds issued only if approved by the operator
Modification of Policy
Zapurse reserves the right to modify this policy at any time. Changes will be published on the Zapurse website. Continued use of the platform after any modification constitutes your acceptance of the revised policy.
Important Notice
These terms are subject to change. Continued use of the platform after updates constitutes acceptance of the new terms. Please review this page regularly.
Need Help with a Refund?
Our support team is available to assist you with any refund or cancellation queries.
Plot No. 36, Zone-I,
Maharana Pratap Nagar,
Bhopal – 462011 (MP)
Mon – Sat: 10am – 6pm